FAQs

HOW TO EDIT OR CANCEL YOUR ORDER?

You have a 6-hour window after placing your order to modify specific details. Please contact us at contact@wiizaa.com within this time. After this period, your order will proceed to production and cannot be altered or cancelled.

 

CAN I PLACE AN ORDER OVER THE PHONE?

Currently, we do not provide phone support or place orders for customers. Please proceed to place your order and complete the purchase independently.

 

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept PayPal, Visa, Master Card, Amex, Discover.

 

HOW TO APPLY A PROMOTIONAL CODE AT CHECKOUT?

If you have an active and valid promo code, simply select the products you wish to purchase, add them to your shopping cart, go to the checkout, and input the promo code in the specified field.

 

WHAT TO DO ABOUT UNRECOGNIZED CHARGES?

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There could be several reasons why a charge appears unfamiliar. Please follow these steps:

1. Please refer to your Order Confirmation for detailed information about your order.
2. Verify whether a family member or friend made a purchase for you.
3. Contact your bank for more details.
4. For prompt support, please get in touch with our customer service team.

 

WHY WAS MY PAYMENT DECLINED?

For your security and privacy, your bank does not share details with us regarding declined payments. To address this issue, please reach out to your bank directly. You may also attempt the transaction again with a different payment method. If the problem continues, our customer support team is here to help you further.

 

WHAT SHOULD I DO IF I NOTICE SOMETHING UNUSUAL ABOUT MY PURCHASE?

We are committed to addressing concerns related to fraud, phishing, and impersonation with utmost seriousness. If you encounter any communication that seems dubious or not originating from our store, we urge you to reach out to our customer support team without delay.

 

LOST ITEMS

While the majority of our deliveries arrive on schedule, there are occasional instances where the tracking might indicate "delivered" despite the package not being received. Should you find yourself in this scenario, we recommend taking the following actions:

1. Conduct an extensive search of your delivery area, checking mailboxes and common mail receipt locations.
2. Consult your Order Confirmation Code to review the tracking details.
3. Utilize the tracking link found in your Order Confirmation Code to determine the local carrier tasked with your package's delivery.
4. Reach out to the identified local carrier for additional details regarding the delivery.
5. Should your package remain missing, reach out to our customer support at contact@wiizaa.com for more help.